Frequently Asked Questions (FAQ)

Welcome to bigsstyle.com FAQ section. Here we answer the most common questions about our products, shipping, payments, and returns to ensure you enjoy a seamless shopping experience.

1. Products & Sizing

• Q: How do I find my perfect size?
  A: Please refer to our Size Guide for detailed measurements and fit recommendations. If you’re between sizes, we recommend choosing the larger size for comfort.
• Q: Are your dresses true to size?
  A: Most of our dresses are designed to fit true to size. Each product description includes specific notes on fit, style, and fabric stretch.
• Q: What materials do you use?
  A: We use high-quality fabrics including cotton, polyester blends, and silk-like materials. Each product page lists the exact material composition.

2. Orders & Payment

• Q: What payment methods do you accept?
  A: We accept Visa, MasterCard, American Express, Discover, PayPal, Apple Pay, Google Pay, and Shop Pay. Read more in our Payment Policy.
• Q: Is it safe to pay on your website?
  A: Absolutely. We use SSL encryption and trusted payment gateways to ensure your payment and personal data are fully secure.
• Q: Can I modify or cancel my order?
  A: Orders can only be modified or canceled within 24 hours of placement. Please contact support@bigsstyle.com immediately.

3. Shipping & Delivery

• Q: How long does shipping take?
  A: Domestic orders usually arrive in 7–12 business days. International orders take 10–20 business days depending on the destination. See our Shipping Policy for details.
• Q: Can I track my order?
  A: Yes. Once your order is shipped, we’ll send you a tracking number via email. Tracking updates may take up to 48 hours to appear.
• Q: Do I need to pay customs or import taxes?
  A: Customers are responsible for any duties, tariffs, or taxes imposed by their country.

4. Returns & Refunds

• Q: Can I return or exchange a dress?
  A: Yes. We offer returns or exchanges within 14 days of receiving your order. Items must be unused, with original tags. Read our Return & Refund Policy for full details.
• Q: How long does a refund take?
  A: Refunds are processed within 5–10 business days to your original payment method, depending on your bank.

5. Contact & Support

• Q: How can I contact customer support?
  A: You can reach us via email at support@bigsstyle.com. Our team typically responds within 24–48 business hours.
• Q: Do you offer styling advice?
  A: Yes! Email us with your preferences, and our style experts will be happy to help you choose the perfect outfit.

6. Additional Information

• Q: Are your products ethically made?
  A: We are committed to responsible sourcing and ethical production practices.
• Q: Can I subscribe to updates or promotions?
  A: Yes! Sign up for our newsletter at the bottom of the page to receive exclusive offers, new arrivals, and style tips.

If your question is not listed here, please contact us. We’re always happy to help you find answers and enjoy your shopping experience with bigsstyle.com.